Customer Support Specialist (Universal Team)

Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth. Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! Requirements What You’ll Do: • Rapidly and effectively resolve client issues: Processing additional services requests for business travel bookings (European market). • Advise clients: Provide expert advice on bookings and our products. • Communicate: Engage with suppliers, hotels, and clients via email and phone. • Work with systems: Utilize CRM systems and our internal databases efficiently. What We’re Looking For: • English Proficiency: Upper Intermediate level (both spoken and written) + Italian language proficiency (B2) • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. • Quick Learner: Ability to learn quickly and stay results-focused. • Tech Requirements: A functioning computer and microphone. • Travel Knowledge: Understanding of the travel business and booking systems is an advantage! Benefits What We Offer: • Remote Work: Work from the comfort of your home. • Great Team: Join a young and active team of super specialists. • Flexible Schedule: 5\2 from 10 a.m. to 7 p.m. GMT+3. • Competitive Salary: Earn a base salary of 700 EUR + up to 225 EUR gross bonus based on KPI. • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. • Perks: Enjoy corporate discounts on hotels and other services. The Process: • Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR. • Meeting with HR: A friendly chat with our HR team. • One minute Internet Speed Test: Just to make sure you’re all set for remote work. • Interview results and offer! Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!