Support Engineer Tier 2

Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2) Role Overview: The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment. This role focuses on the infrastructure supporting the Vault, management of sessions, and web access portals. Duties and Responsibilities: • Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager. • Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues. • Manage and rotate privileged credentials across Windows, Linux, and Database platforms. • Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows. • Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments. Core Technical Requirements: • Must-Have: 3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level). • Infrastructure: Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration. • OS Diversity: Experience working with Linux or Unix Operating Systems (Command line proficiency). • Networking: Proficiency in TCP/IP, DNS, and Firewall configurations to ensure SaaS-to-On-Prem connectivity. Packet analysis. • Education: Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.). • Analysis: Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs. • English Level: C1