Legit - Customer Success Specialist (Career Services)

Legit is a company with a 13-year history. We build products used by millions of people worldwide. Across news, entertainment, and educational content, our products reach over 80 million users monthly. One of our fastest-growing directions is Shift - a global career coaching service helping job seekers land better opportunities through resume optimization, LinkedIn strategy, interview preparation, and personalized career guidance. We are looking for a Customer Success Specialist to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale. Responsibilities: • Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries. • Create and improve resumes and cover letters. • Conduct LinkedIn profile audits and provide structured recommendations. • Upselling relevant services during communication with clients. • Research job openings and recruiters based on specific client requests. • Minimize the risk of negative feedback and chargebacks. • Work with CRM and internal team tools. Requirements: • English level: advanced or higher. • Experience working with international clients via chat and email. • Strong communication skills: ability to handle client requests professionally and promptly. • Attention to detail and structured thinking. • Solution-oriented mindset. Nice-to-have: • Experience with CRM systems. • Experience in sales. • Genuine interest in career coaching and working with people. We offer: • Competitive salary. • Fully remote work. • 20 paid leaves. • Startup environment with high responsibility and impact. • Opportunity to develop expertise in international career consulting. • Real career growth to Shift Manager / Team Lead. • Work in a team building a new product for the global market. Hiring process: • If your CV meets our requirements, we reach out to organize a short intro call. • If it’s a match, we ask you to complete a test assignment. • In case of successful completion of the assignment, we invite you to an interview. • If everything suits us both, we send you an offer! If this all sounds like you, and something you are interested in, do not hesitate to apply!