AGV Technical Support Engineer (Mandarin and English Speaking)

Your mission Key Responsibilities 1. Project Deployment & Commissioning • Assist with on-site installation, configuration and testing of AGV/AMR systems under the guidance of experienced engineers. • Support the configuration of navigation maps, charging stations and basic system interfaces. • Assist with system integration tasks involving customer WMS, MES and ERP systems. 2. Technical Support & Troubleshooting • Provide remote and on-site technical support to help diagnose hardware, software and network issues. • Assist in analysing navigation errors, task scheduling issues and system alerts. • Collaborate with senior engineers and R&D teams to document technical issues and support product improvements. 3. Customer Training & Enablement • Support the delivery of training sessions for customers and partners on system operation and basic maintenance. • Assist in preparing and updating user manuals, troubleshooting guides and technical documentation. 4. Operations Monitoring & Optimisation • Assist in monitoring robot fleet performance, including system uptime, battery status and alert frequency. • Support senior engineers in analysing operational data and identifying opportunities for improvement. 5. Cross-Functional Collaboration • Work closely with regional service teams and global R&D to address customer needs. • Collect and organise customer feedback for internal review and continuous improvement. • Assist in coordinating with logistics teams and local service partners as required. 6. Travel Requirement • Willingness to travel approximately 50–60% of the time to support project deployments, commissioning and on-site customer activities. Your profile Required Qualifications • Bachelor's degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation or a related field. • Basic understanding of robotics, automation or logistics systems. Relevant academic projects or internship experience would be an advantage. • Strong communication skills, willingness to learn and the ability to work effectively in a team environment. • Fluent in both English and Mandarin, written and spoken. Preferred Qualifications • Familiarity with navigation systems, sensors or basic networking concepts. • A valid UK driving licence. Why us? At HIKROBOT, you'll have the opportunity to gain hands-on experience in AGV/AMR deployment, system integration and technical support while working on real-world customer projects. You'll collaborate with experienced engineers, regional service teams and global R&D in an international environment, gaining valuable exposure to industrial automation and robotics applications.