Receivables Support Representative

Receivables Support Representative – Collections & Billing | Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution. This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups. You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns, while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution. This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience. What You’ll Own Accounts Receivable & Collections • Conduct outbound collections calls and email follow-ups on past-due accounts • Secure payments, payment commitments, and account resolutions • Maintain consistent follow-up until outstanding issues are resolved • Track payment commitments, customer responses, and account activity • Identify opportunities to enroll eligible customers in auto-pay • Help reduce delinquency and aging accounts through proactive outreach Billing Investigation & Salesforce Case Management • Investigate billing disputes, invoice discrepancies, and account setup issues • Identify root causes of invoicing problems and coordinate necessary corrections • Open, manage, update, and close cases in Salesforce • Maintain detailed records of customer interactions, resolutions, and next steps • Confirm customer understanding and satisfaction before closing cases • Escalate complex issues when needed while maintaining ownership of follow-through Customer Communication & Coordination • Communicate confidently and professionally with customers by phone and email • Provide proactive updates on billing investigations, payments, and account status • Coordinate with billing, operations, installation, and service teams to resolve issues • Help prevent unnecessary escalations through timely communication and follow-up • Maintain a customer-first approach while protecting company revenue Documentation & Process Improvement • Maintain accurate, complete, and audit-ready Salesforce records • Identify recurring billing and collections issues • Support SOP creation and workflow documentation • Surface recurring trends and potential solutions during team reviews • Contribute to improvements in collections efficiency and billing accuracy What Makes You a Great Fit • You are persistent and comfortable following up until an issue is resolved • You balance urgency with professionalism and empathy • You are highly organized and disciplined with documentation • You proactively investigate problems rather than waiting for direction • You communicate clearly with customers and cross-functional teams • You thrive in structured, fast-paced, and execution-focused environments Required Experience & Skills • Experience in accounts receivable, collections, billing support, or customer account management • Experience handling high-volume customer communication by phone and email • Experience with Salesforce or a similar CRM/case management system • Strong attention to detail and organizational skills • Strong written and verbal English communication skills • Ability to independently investigate billing and payment issues • Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously Preferred Experience • Experience in a structured accounts receivable or collections environment • Background supporting service, operations, or installation-based businesses • Experience improving auto-pay adoption or reducing delinquency • Familiarity with root-cause analysis and operational process improvement • Experience creating SOPs or documenting recurring workflows What a Typical Day Looks Like Your day will center around collections execution, billing investigations, and customer follow-through. You may: • Make outbound collections calls and send payment follow-ups • Investigate invoice discrepancies and account setup issues • Open, manage, and update Salesforce cases • Coordinate internally to remove billing obstacles • Track payment commitments and customer responses • Help eligible customers enroll in auto-pay • Document customer interactions and resolutions • Identify recurring issues and recommend process improvements In short: you’ll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process. Key Metrics for Success Success in this role will be measured through: • Daily collections activity and follow-up completion • Collections secured and payment commitments obtained • Reduction in aging balances and delinquency • Auto-pay conversion • Billing case resolution accuracy and speed • Salesforce documentation accuracy and completeness • Reduction in long-open receivables cases • Timeliness of customer and internal communication • Reduction in avoidable escalations Interview Process • Initial Screening Call • One-Way Video Interview via Spark Hire • Video Interview with Pavago Recruiter • Client Interview • Offer & Onboarding