Appointment Setter

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization. Location Fully remote | 8 AM - 5 PM CST (1 hour lunch included). Role Overview The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes. Key Responsibilities High-Volume Call Handling • Handle 175–225 calls per day through an auto-dialer system • Engage with leads in real-time as calls are presented via dialer • Maintain consistent energy, tone, and efficiency across a high volume of interactions Appointment Booking • Follow structured scripts and call flows to guide conversations • Book qualified in-home appointments for the sales team • Keep conversations focused on securing appointments rather than selling services Lead Qualification • Ask key qualifying questions related to location, timing, and interest • Ensure appointments meet required criteria before booking • Avoid over-selling or deviating from the defined process CRM & System Management • Accurately update and manage lead data within LeadPerfection • Track call outcomes, appointment status, and follow-ups • Maintain clean and organized pipeline data Dialer & Workflow Execution • Operate within a predictive dialer environment using Five9 • Manage callbacks and follow-ups as needed • Work efficiently within a structured, queue-based workflow Adaptability & Process Alignment • Adapt quickly to script updates, campaign changes, and shifting priorities • Remain coachable and open to feedback • Maintain performance consistency in a repetitive, fast-paced environment Qualifications Experience • 2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles • Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred • Experience working with auto-dialers or predictive dialer systems preferred Skills • Ability to control and guide conversations efficiently toward booking outcomes • Comfortable handling high call volume with speed and consistency • Strong listening skills and ability to follow structured scripts naturally • Process-driven and execution-focused mindset rather than sales-driven • Comfortable working within structured systems and clear KPIs • Resilient, consistent, and able to manage repetitive tasks effectively • Coachable, adaptable, and responsive to feedback and change What Success Looks Like • Consistently handling high daily call volumes (175+ calls/day) • Strong and consistent appointment booking rates • High accuracy in CRM updates and lead tracking • Ability to remain focused, efficient, and consistent throughout the workday Opportunity This is an opportunity to join a well-established and growing company with a proven sales process and strong lead flow. The role offers the chance to directly support revenue generation by feeding a high-performing sales team with qualified appointments. For individuals who thrive in structured, performance-driven environments, this position provides stability, clear expectations, and the ability to make a measurable impact. Application Process: To be considered for this role these steps need to be followed: • Fill in the application form • Record a video showcasing your skill sets